Intelligent automation platforms extend the horizons of business process automation. Process discovery is the starting point where advanced AI algorithms detect the performance of tasks and processes to suggest efficient workflow redesign.
AI supplements RPA with cognitive technologies like natural language processing (NLP), optical character recognition (OCR), and computer vision, thus achieving end-to-end automation. Intelligent automation platforms play a crucial role in optimizing an automated process, as they provide valuable analytics, spot and resolve bottlenecks, and make improvement recommendations. Therefore, organizations ensure business continuity and resilience.
RPA, AI, and process mining have the potential to automate high-volume service requests, form accurate predictions, manage employee capacity and integrate new processes, reducing costs and increasing efficiency.