To fully understand the extent of what Business Process Management (BPM) software can do, we’ll start by defining what a business process is. According to Gartner, a business process is “an event-driven, end-to-end processing path that starts with a customer request and ends with a result for the customer.” Business processes assist in setting organizational expectations and open communication across departments. In short, business processes are a set of tasks that work together to complete an operational goal.
BPM software, then, is a set of tools used to manage and automate business processes. Using BPM software, you’ll have the ability to create, implement, and manage a variety of operational and organizational workflows and business processes that keep your business running smoothly.