As mentioned in Business Dictionary, Core Business Processes are the “key activity or cluster of activities which must be performed in an exemplary manner to ensure a firm’s continued competitiveness because it adds primary value to an output.”
Core Business Processes are the operational processes that refer to delivery of value to the customer by providing services or products that meet their needs. These processes can be related to S&M, HR, R&D, Finance of Product/Service Delivery with quality. Well-built core business processes help organizations to adopt to any market change smoothly, providing boundless valuable information. After creating core business processes, extra elements can be added to improve outputs, but nothing can be eliminated.
Identifying core business processes is a tricky procedure, as giving attention and focus on details is demanding. First step should be the evaluation of inputs and outputs. Your inputs are all the resources of material, knowledge and human types, whereas outputs are deployed to cut down on the extended use of your potential resources. The difference between inputs and outputs is in the cost, the more you use the inputs the more the cost will be, in contrast to the outputs which their future cost declines when their use increases.
Secondly, find the best practice between hundreds by asking for feedback. Poll employees to identify needs or procedures’ description or customers for their opinion. Are they satisfied with your services? Do they feel that something is missing from your core business processes?
Continue with analysing your processes. Check the potential risks, for example, extra taxes or capital costs. Moreover, think if you are producing your product/ service with the minimum cost in the minimum time and if you manage error rates and ROI. Finally, measure data before starting core business processes’ implementation and analyse the results. Are you satisfied enough with results? If the answer is “Yes”, then start applying your processes and set it as the manual one. As it is referred by TechRepublic, it is also important to educate participants about core business processes, inform them about positive results and implementation.
Keep in mind to remeasure your core business processes’ results as technology, methods and behaviours are changing constantly.
Business Process Management platforms, like Comidor platform which combines BPM and Case Management, features, help in the successful implementation of consistent processes and their continuous optimisation.