Case Management

Issue Resolution | Case Management | BPM Platform | Comidor

Comidor BPM and Case Management

Comidor, the digital enterprise platform, allows businesses to respond to individuals situations on a case-by-case basis, and to manage customers or internal interactions across different channels.

  • All the information you need in one place allows you to get an out-of-the-box view of the situation, appreciate team intuition and ensure the on-time resolution of an issue and to-the-point interaction on each requirement
  • Comidor platform unifies processes, people and content to produce meaningful results, irrespective of the number of people and the amount of work required to achieve successful case resolution
  • Comidor features a built-in a Case Management system (or, uses a built-in case management), which allows you to deploy and implement custom apps for your business. These apps help your workforce to get the right content at the right time, check insights using advanced analytics and make split decisions on a case
  • Comidor Advanced Case Management (ACM) function drives structured and unstructured data, on the cloud, on premises or on mobile devices

Operations excellence

Comidor Low-Code BPM platform supports the new case management framework by providing tools to solution architects which help them to build unique and agile applications through custom code or no-code. These applications are able to assist your workforce until the case completion.

  • From the beginning to the end of a process, a mix of human interaction, ad-hoc or workflow tasks are required
  • More often than not, a case is difficult to plan; steps cannot be anticipated, and the process is less structure

Leads & Opportunity Management | Case Management Software | BPM Platform | Comidor

The 4 common use cases

Investigate Cases

• A submitted claim that needs investigation
•  Completely Ad-hoc

Goal

Proceed on successful decision making and business goal achievement

Service Requests

• An incoming service request
• Slight Ad-hoc

Goal

Immediate case resolution

Incident Management

• A complaint
• Slight Ad-hoc

Goal

Immediate case resolution

Process-to-Decision

• Completely Structured
• BPM-like process

Goal

Successful decision making

Case Management challenges

  • Difficulty in tracking and monitoring of data, as most cases are unstructured
  • Lack of customer data integration from different systems
  • Difficulty in establishing a timeline of process events, key dates occurrence and collaborations
  • Too much time spent resolving ad-hoc problems
  • Limited process automation
  • No mobile capabilities

Why to consider a Case Management software?

  • One system holding information – instead of 3,4 or even more systems
  • Paperless operating
  • Task parallelization while updating complex Excel documents
  • Fewer, e-mails , calls and meeting

Adaptive Case Management software

Comidor iBPMS can be adopted by any organisation as it reinforces an Adaptive Case Management culture.

  • Structured processes which follow a forms-based and rule-driven workflow
  • Processes where the flow is altered based on some rules that are tracked via data, current judgement and business policies
  • Processes which do not comprise specified consequent number of steps, where case owners can add ad-hoc tasks dynamically
  • Processes where data, content, people, policies and responsibilities are integrated in order to achieve a specific result

More intelligent Case Management

Case Management

✓ Categorise and track each customer communication channel


✓ Identify information using data management features (searching, tagging, filtering etc.) and metadata


✓ Define the process owners and the accountable workforce with Agile deployment capabilities in case application creation.


✓ Communicate a change using notifications, notes (comments) or check activity history


✓ Process auditing, analytics, dashboards and built-in reporting which visualises data and measures KPIs


✓ Capture and fine-tune case content with mobile capabilities(Workforce Mobility)


✓ Integration with 3rd party applications using APIs

Adaptive Case Management

✓ Case Management application design and modelling using conditional flow to run the sequence of activities


✓ Automation characteristics using process templates, quick application creation, process repetition and bulk actions application to business processes (Process Automation)


✓ Custom forms and fields – checklists, JSON tables, pre-defined lists and more (Business Intelligence and Reporting)


✓ Ad-hoc or sub-process creation in support of ad-hoc tasks creation, subprocesses with structured workflows can also be performed inside a case


Intelligent content management which supports data orchestration by classifying the linking of structured and unstructured content (Content Management)


✓ Management of all case-related documents in the same view (Information Tracking, Records Management)


✓ Continuously updated software with add-ons and enhancements based both on the market and on business needs

Comidor Case Management apps

Comidor BPM platform offers a number of pre-built Main and Business Apps of Case Management type such as:

  • Issue resolution & Ticketing
  • Human Resources-related processes (Job Posting process, handling Job Applications, Performance management, Survey results, internal Training)
  • Leads & Opportunity Management
  • Record Management

All the above support business needs not only in a general-purpose process pattern, but also in a cross-industry business logic pattern. You can find more business application by visiting Comidor app marketplace.

Training | Case Management Software | BPM Platform | Comidor

Accounts on Case Management Software | Case Management | BPM Platform | Comidor

The features of Comidor

  • Process agility to support decisions
  • Process collaboration functions
  • Storage documents and files (images, contents, files, e-mails)
  • Data management and association with older cases
  • Process automation with workflow or templates
  • Different UI depending on Roles
  • Real-time case Analytics and reporting

Comidor benefits

Get a 360° view of any case instantly;
real-time analytics, integrate information from 3rd party systems

Work smarter and more effectively;
eliminate content silos

Increase transparency and work productivity
through knowledge sharing

Mobile app
case management simplified on any device

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