BPM for Government

Digital Transformation of the Greek public sector, with process automation and online collaboration

Client Business Challenge

Our experience with large organizations in the private sector is vital for national and local government organizations seeking to embrace the challenge of business process automation and performance monitoring.

Comidor establishes a horizontal enterprise collaboration framework, providing a complete toolkit for communication, teamwork, time-tracking and workflow automation. We have successfully implemented very large scale projects for Ministries, Municipalities and Prefectures, creating ecosystems for more than 4.000 users.

Comidor Solution

The solution focused on digitizing business processes within Government entities, running on the top of a social collaborative framework.

Main Problems Solved:

Drastic Reduction in Email

Users have switched from traditional methods (email) to modern smart notifications sent on task assignment and completion.

Unified Communications

Using built-in chat and video as well as secure internal messaging, Comidor provides an Enterprise level communication solution. Teams can chat online or use high definition video conferencing as required.

Common Ground for File Storage and Sharing

The system provides a built-in Document Management Ssytem, including file locking, sharing, versioning and view-edit rights and available for instant sharing or linking with other entities. Comidor also integrates seamlessly with other platform such as Dropbox, Google Drive and Box.

Smart Calendars with Task sharing

Information can be shared dynamically both horizontally and vertically within the organization.

Effective Events Management

Management of events such as training courses and Board Meetings was transformed. Meeting requests and any information connected to the meeting, such as agendas and relevant tasks, are delivered smoothly and efficiently to participants and the corresponding accept/deny replies tracked.

Case Management

The Comidor system provides complete case management, registering and processing cases such as issues and complaints. Cases can be categorized by type, area, department etc. Overall case management is now handled in a modern and transparent way.

Process Dashboards for Controlling Operations

The system provides rich management information, with different views available for each team.

Workflow Tasks Connected to Processes schedule/run

Comidor’s built-in BPMN2.0 workflow designer allows processes to run and linked tasks to be created according to the organization’s business rules.

Project Management by Department

Comidor provides a rich and powerful Project Management system with enhanced automation functionality, Earned Value Analytics, Risk Management, lessons learned and Issue Tracking. All of this can be organized with a focus on different departments such as Purchasing or Technical Works.