END-TO-END ORDER MANAGEMENT

Client
Leading Telecom company

Industry
Telecom

Location
UK


Delivering real, rapid, digital automation


Delivering real, rapid, digital automation

Business Challenge

Our customer was looking for a solution that would allow them to manage their mobile card order management process among five departments of the company and an external provider. At the same time, they wanted to interconnect all the involved parties and different systems. With a focus on the enhancement of the current mobile card ordering process, the company was looking to deploy an off-the-shelf Business Process Management (BPM) solution that would provide workflow orchestration, monitoring, and assurance features.

Business Needs

A BPM solution with end-to-end process management capabilities

Multiple systems integrated into a single platform with one UI

Visibility over processes and activities and a single view of the order status

Operational management of the security servers

Management of high volume of contacts and complaints

Elimination of errors due to the replacement of mobile cards

The Comidor Solution

The solution provided by Comidor was a Low-code application with a powerful workflow, that orchestrates all the steps of the mobile card order process. The end-to-end order management process was mapped in Comidor including actions that occurred externally and within Comidor. Starting from mobile card placement, integrating with three third-party systems for generation of output files, and finishing at the quality tests to the provision of the mobile card. The new solution provided an orchestration layer to ensure no activities ever fall out of synchronisation. The platform also increased the business visibility, by providing the users with real-time information about the order state, the line items of each order, and all critical data received from three different systems. Finally, smart notifications, automated emails, and escalations were included to keep all involved parties updated for all the “happy” and “unhappy” scenarios of the process.

What we have achieved

An end-to-end order management process

SLA status tracking, real-time notifications, and e-mail triggering

Four two-way integrations with internal systems and other siloed software

Multiple mobile card profile types within a single order

Enhanced collaboration among different departments

Improved stakeholder’ visibility and customer satisfaction

The UK’s Leading Telecommunications company

One of the world’s leading telecom companies, a provider of TV, broadband internet, and telephone services, reaching over 95% of the UK population, offers individuals and businesses of all kinds and sizes an exciting array of opportunities on TV and wireless internet, online and on the go, broadband, and mobile.

The UK’s Leading Telecommunications company

One of the world’s leading telecom companies, a provider of TV, broadband internet, and telephone services, reaching over 95% of the UK population, offers individuals and businesses of all kinds and sizes an exciting array of opportunities on TV and wireless internet, online and on the go, broadband, and mobile.

Business Challenge

Our customer was looking for a solution that would allow them to manage their mobile card order management process among five departments of the company and an external provider. At the same time, they wanted to interconnect all the involved parties and different systems. With a focus on the enhancement of the current mobile card ordering process, the company was looking to deploy an off-the-shelf Business Process Management (BPM) solution that would provide workflow orchestration, monitoring, and assurance features.

Business Needs

A BPM solution with end-to-end process management capabilities

Multiple systems integrated into a single platform with one UI

Visibility over processes and activities and a single view of the order status

Operational management of the security servers

Management of high volume of contacts and complaints

Elimination of errors due to the replacement of mobile cards

The Comidor Solution

The solution provided by Comidor was a Low-code application with a powerful workflow, that orchestrates all the steps of the mobile card order process. The end-to-end order management process was mapped in Comidor including actions that occurred externally and within Comidor. Starting from mobile card placement, integrating with three third-party systems for generation of output files, and finishing at the quality tests to the provision of the mobile card. The new solution provided an orchestration layer to ensure no activities ever fall out of synchronisation. The platform also increased the business visibility, by providing the users with real-time information about the order state, the line items of each order, and all critical data received from three different systems. Finally, smart notifications, automated emails, and escalations were included to keep all involved parties updated for all the “happy” and “unhappy” scenarios of the process.

What we have achieved

An end-to-end order management process

SLA status tracking, real-time notifications, and e-mail triggering

Four two-way integrations with internal systems and other siloed software

Multiple mobile card profile types within a single order

Enhanced collaboration among different departments

Improved stakeholder’ visibility and customer satisfaction

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