Client Business Challenge
One of the world’s leading telecoms companies, a provider of TV and broadband internet/telephone services, needed to become much more effective at resolving IT issues. To improve overall IT operational efficiency a workflow management system was required which would automate project tasks and also integrate with other systems including Redmine, Jira, SharePoint, Clarity, Spark and Microsoft Exchange. At that time, company employees were facing major challenges through having to handle issues manually in real-time.
An on-premises installation was deployed, which integrated with 3rd party systems. Comidor allowed the client to streamline IT operations within projects, using defined workflows. Implementation of the Comidor system has reduced operational complexity and costs. Users are now able to access the tools they need, resolve issues and develop new services faster and delivering higher quality services.