BPM for Media

UK-based telecommunications provider empowers IT Project Management with workflow automation

BPM for Media – Client Business Challenge

World’s leading telecommunications company, which provides TV and broadband internet/telephone services needed to stand out on IT effective issue resolution. In order to improve IT operations efficiency, a workflow management system which would automate projects’ tasks was in need, being integrated with other systems client runs at the moment, such as Redmine, Jira, SharePoint, Clarity, Spark and Outlook Exchange. At that moment, employees were facing up difficulties handling issues manually in real-time.

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Comidor Solution

An on-premises installation has been deployed, which integrated with 3rd party systems and streamline with workflows its IT operations inside Projects. System has reduced operations complexity and costs, as users are able to access tools they need, resolve issues or develop new services faster and deliver higher-quality services.

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Project Automation

At least 10 different types of complex workflows have been implemented supporting users on each operation facilitation step-by-step. Project requirements are well-defined, so as the development to be implemented within the respective timeframe.

Real-time Monitoring

Real-time view of all the active projects, give managers the option to know at any time, in which phase the Project is, which tasks have been performed and from who. Also, from the workflow preview are also aware of the following steps that will be performed, depending on the given conditions.

Visibility of data though 3rd party systems integration

Tickets, emails, files and other data are integrated in one single view, providing the whole picture to users, who need to resolve issues or develop new services.

Risk Management in Projects

Issue Log for each Project with Actions to be taken are tracked easily. Also, custom RAG status push notifications for parameters set can be added in each Project, pre-defining the limits, importance, impact and probability of each risk.