BPM for Logistics 

Logistics Automation and Service Processes

BPM for Logistics – Client Business Challenge

Top 3rd party logistics company in the SE Europe with 100+ employees in 5 locations, with aim to organize and optimize the entire process of logistics operations effectively. More than 4.500 emails are exchanged monthly only with clients, forcing employees track progress of process chain and customers’ documentation via phone calls and emails. Client needed a remote process automation and workflow management software with communication functionalities, which would help on critical information flow and give transparency within processes.

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Comidor Solution

A case management cloud solution was in need, a flexible platform, where automated, workflow or manually-driven processes would run, providing information and steps to be followed to different teams and people that had to collaborate upon their completion. Comidor centralizes the information that is included in one case, such as files, emails, comments and people, giving employees the chance to work smart any time, on any device, from anywhere. All users in the organization were given access on the application, so everyone could communicate instantly with everyone else, either directly through Comidor Chat/Video Conferencing features, or with group messages and comments in discussion boards below each process. Using the Comidor Workbench, client users’ can track all active processes updates though one single point.

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Case Digitalization

Quick process creation via customer email received, helped on email reduction upon the service completion. Critical information added inside each case, helped related staff picking the conversation from the last point and communicate a message easily to colleague.

Improved Monitoring

Automatic or manually-driven updates are sent to relevant people on any process change fast. Users can view and control status of each process at any step, make adjustments depending on the needs and have a quick overview of key points added.

Service Process Improvement

Not only staff became more productive and was able to take faster decisions having all information in front of them before, but also any urgent situations can be faced up effectively.

Process automation and workflow development

Use of event-based process creation, repetitive process scheduling and role-based access process templates automated the process initiation. Applications and workflows creation can be easily created and updated by non-technical staff having, in the end, a system working for the employees, instead of employees working for the system.