Client Business Challenge
A leading European 3rd party logistics company with over 100 employees across 5 locations needed to organize its logistics operations much more efficiently and effectively. More than 4,500 emails were being exchanged each month with clients alone, forcing employees to track the progress of customer transactions manually via phone calls and further emails. The business needed a remote process automation and workflow management tool to monitor critical information flow, give transparency to the entire process and provide a built-in communication facility.
Comidor’s solution was to provide a cloud-based flexible case management platform which could run automated, workflow or manually-driven processes. The solution supplied all necessary information and the steps to be followed to all the teams involved in each process. Comidor centralizes all the information pertinent to each case including files, emails, comments and details of the team members involved. The solution allows employees to work intelligently at any time, on any device and from anywhere in the world. All the users in the organization were given access to the application, allowing instant communication with everyone else either directly through the Comidor chat/videoconferencing features, or via group messages and comments in discussion boards below each process. Using the Comidor Workbench, users can track all active process updates though one single point.