Comidor’s solution was to provide a cloud-based flexible case management platform which could run automated, workflow or manually-driven processes. The solution supplied all necessary information and the steps to be followed to all the teams involved in each process. Comidor centralizes all the information pertinent to each case including files, emails, comments and details of the team members involved. The solution allows employees to work intelligently at any time, on any device and from anywhere in the world. All the users in the organization were given access to the application, allowing instant communication with everyone else either directly through the Comidor chat/videoconferencing features, or via group messages and comments in discussion boards below each process. Using the Comidor Workbench, users can track all active process updates though one single point.