BPM for Industrial Automation – Client Business Challenge
Independent Solution Provider for industrial automation which runs services in more than 18 countries all over the world – has experienced a rapid growth in terms of active personnel and projects. Keeping the customers’ projects (services) on track and having booked personnel working on them, has been a headache for the Project Managers. A platform, which would integrate all information from already existing systems (ERP, CRM, active directory etc.) was in need. In this platform, functionalities such as absence management tracking, booking requests for projects, time and expenses tracking approvals were the key points to align with high-quality and speed service management and delivery.