As part of a massive digital transformation program Speedex wanted to implement a case management workflow aiming at better serving the customer requests which are increasing daily due to the company’s rapid growth. We worked closely with the Comidor team to articulate the specifications following a fully agile approach with daily standups.
Within an impressive timeline of 5 weeks we managed to come up with an MVP (minimum viable product) which was fully operational but also easy to train on and launch for more than 200 users located allover the country. Today we are able to monitor all cases raised by our customers or agents, track their progress and allocate the appropriate resources wherever required in order to be efficient.
The most impressive though is that we are already accepting requests from our end users to automate more processes that are currently executed manually with limited controls. It feels like Comidor is an open window to our digital future!
Very good product backed by a very responsive customer service team.
Senior eBusiness Manager at Acer
Comidor enables us to run Business Processes digitally and collaborate seamlessly, assuring continuous improvement of our services.
Thrasyvoulos Th. Makios,
Deputy CEO at Makios Logistics