What is Hyperautomation? Definition, Examples, and Insights

In a world so technologically advanced, automating your business processes is quickly becoming the way of the workplace. Hyperautomation takes all of these ever-evolving technological tools into account to streamline, automate and optimize end-to-end business processes.   

So, what is hyperautomation? Read on to learn more about this growing technological trend and why you should be implementing it in your business.  

What is Hyperautomation? 

From a brilliant combination of tools such as Low-Code platforms and Business Process Management (BPM) software emerges hyperautomation. This advanced technological approach goes beyond simply automating small routine tasks and instead lead to the automation of entire business processes.  

According to Gartner, the inventor of hyperautomation, this method can be defined as “a business-driven, disciplined approach that organizations use to rapidly identify, vet, and automate as many business and IT processes as possible.” 

In other words, it is a way to connect people to processes and information in a central automated hub. From project management to marketing processes to enterprise architecture, hyperautomation software like Artificial Intelligence (AI), Machine Learning (ML) and RPA, can automate routine, repetitive processes, provide data to companies through advanced analytics that were previously unattainable, and promote business-wide growth.   

 This technological approach falls in line with the digital transformation that businesses are seeing across all industries. The goal is to eliminate the need for humans to spend time on small daily tasks that can instead be handled automatically by a robot. Ultimately, companies are trying to free up time for employees to tackle larger, more complex tasks during their days.  

Hyperautomation Tools 

Since this technological method is so advanced, it often works best with a combination of automation tools and platforms to truly automate your business processes. These necessary tools may include:   

• Robotic Process Automation (RPA) 
• Artificial Intelligence (AI) 
• Machine Learning (ML) 
• Business Process Management (BPM)  
• Low-Code/No-Code Development Platforms 

This approach to automation can seamlessly integrate into your business and automate manual processes with its hyper-intelligent platforms.  

The Benefits of Hyperautomation 

Investing in hyperautomation can reap plenty of benefits that will assist in the growth and success of your business. Check out just a few of these phenomenal benefits below.  

Rapid Implementation 

With so many platforms and tool options to integrate into your business, implementing hyperautomation has never been easier. You’ll have the ability to build applications and manage your business with little to no coding or additional IT support. Newer cloud-based solutions also offer this hyper-intelligent automation software instantly at an affordable cost. You can begin automating your business processes with the simple click of a button. 

Simple Interface 

Since these automation platforms are powered by Low-Code, you can easily create and adjust applications to fit your business’s ever-changing needs. Drag-and-drop functions simplify the process of application building, or you can turn to AI and RPA that will determine what processes should be automated and create bots to handle those tasks.  

Integrate Key Data 

By using hyperautomation software in your business processes, you can create a centralized database that will hold all of the information your team needs to make decisions and complete their responsibilities. You’ll also have the ability to protect any private information by implementing role-based access rights to users in many of these tools and platforms that hyperautomation relies on. 

Create Connections 

Gain a competitive advantage in your industry by using hyperautomation software to create both customer and team connections. Not only will your team be able to communicate more efficiently, but you’ll also have the opportunity to create a personalized customer experience using hyperautomation solutios. Keep your customers and employees happy with simple, automated systems.  

Improve Results 

Since the goal of hyperautomation is to eliminate the need for humans in simple tasks and speed up complex processes, your business will likely begin seeing faster results. Additionally, with more time to focus on larger-scale tasks and improved communication, your team will be able to produce higher-quality products and services for your customers. You’ll save time and money automating your business processes while keeping customers happy and coming back.  

Hyperautomation examples

Now, we will demonstrate how a hyperautomation approach can effectively be applied to different hyperautomation examples.

1. Hyperautomation for Asset grading

The aim of the asset grading process is to create a system for proper asset evaluation. The whole procedure is growing in complexity due to many factors like reliability, safety, and cost-effectiveness that must be analyzed with accuracy before proceeding to asset framing. Hyperautomation technologies assist the decision-making with supportive ML models that are trained with historical data and minimize the time that analysts spend gathering, selecting, and visualizing data. Furthermore, thanks to hyperautomation, companies gain deeper insights into the actual value of oil and gas assets. At the same time, they take advantage of RPA technologies to create reporting documents with diagrams and real-time workflow data.

2. Hyperautomation for Customer Identification and Verification

Let’s see in detail how a Hyperautomation solution enables businesses to solve customer verification challenges and offer a fast, easy and secure customer onboarding experience. By leveraging hyperautomation, companies verify customer’s identities, reduce financial risks, speed up onboarding and achieve full compliance. The solution by a hyperautomation tool is to provide OCR technology to scan and extract information from customers’ ID files, and finally, store it inside the platform. Moreover, the hyperautomation system performs money laundering checks, by sending a Rest service request to a central Money Laundering database. Based on the evaluation result, a digital contact document with customer data and e-sign is produced with RPA by the system.

3. Hyperautomation for Customer Request Management

Hyperautomation platforms powered with Natural Language Processing (NLP) and AI/ML enable businesses to power their customer service and achieve exceptional customer experience by automating complex requests. How hyperautomation can enhance your customer request management?

• Public forms for engaging external users to trigger internal processes
• ML for text classification that assists in request categorization based on historic data and fast decision making
• AI for analyzing customer’s sentiment and determining whether the customer’s attitude is positive, negative, or neutral
• Workflow automation with Low-Code for process orchestration and process performance monitoring

Hyperautomation across industries

Hyperautomation is a software that can automate any process and make it more efficient. This software is designed to be used in any industry and can be applied in various areas. Some of the industries where hyperautomation could make an impact are:

Manufacturing

Manufacturing is one of the industries where hyperautomation could make an impact. With the use of AI in manufacturing, people are not only able to produce more but also produce better quality products. There are many benefits to using AI in this industry, such as AI-enabled equipment that can detect flaws and defects before they happen, which decreases the cost and time required for inspection.

Retail

Retailers have already started to use RPA and AI in stores to help customers find products more easily or to assist with inventory management. With AI assistance, retail managers can not only make sure that their staff is trained properly but also reduce their workload. As said before, AI assistants can take care of inventory and supply chain management which are two of the most time-consuming tasks for retail managers.

Healthcare

Healthcare has become one of the most exciting industries to explore in terms of AI. Automation can help with a variety of tasks, such as collecting data, scanning medical records and detecting diseases, scheduling appointments, and providing tips on healthy living.

Finance

Finance is one of the industries that have been most affected by the advent of hyperautomation. Hyperautomation deals with automating repetitive tasks and operations, thereby reducing human involvement and workloads. It is typically used to automate back-office functions such as accounting, reconciliation, reporting, etc., which are not customer-facing or decision-making functions.

Join the Digital Transformation with Comidor 

Stay a step ahead in this period of digital transformation with Comidor. Our innovative and sustainable Low-Code automation solution can streamline your business processes to promote the growth and success of your company. Automate your workflows, build useful applications, and manage every aspect of your business with ease using hyperautomation software.  

 Contact Comidor today to learn how our hyperautomation software can streamline your current business processes and lead to higher-quality results! 

* Featured image: everythingpossible/Stock.adobe.com