Low-code Case Management System
Experience a state-of-the-art case management system built within Comidor’s low-code automation platform. Consolidate processes, people, and data into one unified system that drives operational excellence.
Operations Excellence
Comidor Low-Code Automation platform supports the new case management framework by providing solution architects with case management tools that help them build unique and agile applications through low-code or no-code. These applications are able to assist your workforce through to case completion and drive business toward operational excellence.
- From the beginning to the end of a process, a mix of human interaction, ad-hoc, or workflow tasks are required
- More often than not, a case is difficult to plan; steps cannot be anticipated, and the process is less structured
The 4 Common Use Cases of Case Management
Investigate Cases
• A submitted claim that needs investigation
• Completely Ad-hoc
Goal
Proceed on successful decision making and business goal achievement
Service Requests
• An incoming service request
• Slight Ad-hoc
Goal
Immediate case resolution
Incident Management
• A complaint
• Slight Ad-hoc
Goal
Immediate case resolution
Process-to-Decision
• Completely Structured
• BPM-like process
Goal
Successful decision making
Case Management Challenges
- Difficulty in tracking and monitoring of data, as most cases are unstructured
- Lack of customer data integration from different systems
- Difficulty in visualizing a timeline of process events, key dates occurrence and collaborations
- Too much time spent resolving ad-hoc problems
- Limited process automation
- No mobile capabilities
Why Consider Case Management System?
- One system holding information – instead of 3, 4, or even more systems
- Paperless operating
- Task parallelization while updating complex Excel documents
- Fewer, e-mails, calls, and meetings
Adaptive Case Management Software
Comidor Low-Code Automation platform can be adopted by any organization as it reinforces an Adaptive Case Management culture.
More Intelligent Case Management
Case Management
✓ Categorize and track each customer communication channel
✓ Identify information using data management features (searching, tagging, filtering etc.) and metadata
✓ Define the process owners and the accountable workforce with Agile deployment capabilities in case application creation
✓ Communicate a change using notifications, notes (comments) or check activity history
✓ Process auditing, analytics, dashboards and built-in reporting which visualises data and measures KPIs
✓ Capture and fine-tune case content with mobile capabilities (Workforce Mobility)
✓ Integration with 3rd-party applications using APIs
Adaptive Case Management
✓ Case Management application design and modeling using conditional flow to run the sequence of activities
✓ Automation characteristics using process templates, quick application creation, process repetition and bulk actions application to business processes (Process Automation)
✓ Custom forms and fields – checklists, JSON tables, pre-defined lists and more (Business Intelligence and Reporting)
✓ Ad-hoc or structured child case (sub-process) creation in support of ad-hoc tasks creation, subprocesses with structured workflows can also be performed inside a case
✓Intelligent content management which supports data orchestration by classifying the linking of structured and unstructured content (Content Management)
✓ Management of all case-related documents in the same view (Information Tracking, Records Management)
✓ Continuously updated software with add-ons and enhancements based on both the market and business needs
Comidor Case Management Apps
Comidor Low-Code Automation platform offers many pre-built business apps of Case Management types such as:
- Issue Resolution & Ticketing
- Human Resources-related processes (job posting, job applications, performance management, survey results, internal training)
- Leads & Opportunity Management
- Record Management
All the above support business needs not only in a general-purpose process pattern but also in a cross-industry business logic pattern. You can find more business applications by visiting the Comidor app marketplace.
Comidor Case Management Features
Why Businesses Choose the Comidor Case Management System?
360° Case Visibility
Get a real-time, unified view of every case with live analytics and seamless third-party integrations for faster decision-making.
Smarter Workflows
Eliminate silos with centralized case data, automated task assignments, and real-time notifications for streamlined collaboration.
Flexible Automation
Customize workflows with low-code automation, allowing dynamic case handling based on real-time conditions.
AI-Powered Insights
Leverage predictive analytics and intelligent recommendations to optimize case resolutions and boost efficiency.
Transparency & Productivity
Improve accountability with audit trails, role-based access, and knowledge-sharing tools that enhance decision-making.
Mobile-Optimized Management
Access, update, and track cases anytime, anywhere from any device.
Ready to elevate your case management?
Ready to elevate your case management?
Frequently Asked Questions (FAQ) on Case Management
How does Comidor’s Case Management System work?
Comidor’s Case Management System integrates processes, people, and data in one unified platform. It provides an out-of-the-box case overview, automates workflows, enables real-time collaboration, and offers advanced analytics to drive informed decision-making.
What types of cases can Comidor manage?
Comidor supports a variety of case types, including:
- Customer Service Cases – Service requests, complaints, issue tracking
- Incident Management – Compliance violations, security breaches, operational incidents
- HR Cases – Employee onboarding, performance management, grievance handling
- Legal & Compliance Cases – Contract management, regulatory compliance, risk assessment
- Process-Driven Cases – BPM-like workflows requiring structured automation
Can I customize case management workflows?
Yes. Comidor’s low-code platform allows you to customize workflows, set automation rules, and define approval hierarchies based on your organization’s specific needs.
Is Comidor’s Case Management System secure?
Absolutely. Comidor ensures data protection with role-based access controls, encryption, audit trails, and compliance with industry security standards.
How can I get started with Comidor’s Case Management System?
You can request a free demo or start a free trial to explore Comidor’s Case Management System. Our team is available to guide you through implementation and customization based on your business needs.
Comidor case management system provides the easiest way to manage your cases, collaborate with colleagues on pending matters, share information instantly, and get work done from anywhere.
Comidor is the easiest way to manage your cases, collaborate with colleagues on pending matters, share information instantly, and get work done from anywhere.