Customer Relations (CRM)

Sell & Excel, embracing digital transformation

At the era of digital disruption, what matters commonly is sustaining the sales performance, while maintaining growth. In this direction, to maintain is to keep control of the customer’s journey, keeping an eye on the whole story that shows the client acquisition value.

Assess

Getting started means being able to make clear which are those cases that we’re interested to start work on.

Convert

You’ve spotted the right ones, start the penetration and share instantly the full view of each case with your sales teams.

Automate

Keep an eye on the forest and the trees both, being able not only to serve someone manually, but also have your system ready to serve.

All you needed to initiate Sales circles

All you needed to initiate Sales circles

  • Lead management features make work to assess the potential of prospects easier than ever, assuring that penetration stages create identifiable value to your Organization.
  • Accounts/ Customers/ Partners/ Suppliers/ Competitors are all entities that act as organizations, which you can now handle over similar interface menu, with full historical activity and changes recording.
  • Contacts are similarly the people, we need to get in touch and are employees/point of contacts in the above entities.

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Leads Pipeline & Geolocation Analysis

  • Make your potential clients a priority by using the leads pipeline functionality.
  • Identify the sales team steps, from creating lead to validating this lead to a sales opportunity.
  • Classify which stages of the sales process require higher attention, focusing on your team’s productivity and optimization of your sales cycle.
  • Process your leads with integrated geolocation analysis.

Leads Pipeline & Geolocation Analysis

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Create Prosperous opportunities

Create Prosperous opportunities

  • Opportunities can be created by converting Leads to Accounts, while during the conversion the information remains united.
  • Forecast instead of guessing over each opportunity, while carrying the appropriate information upon which you can judge on each any potential, making your boss happy.
  • Analyze not paralyze, with streamed data flowing over the full sales processes, including approach/ conversion/ acquisition of clients.
  • Mobile Access functionality make your teams capable to have everything on hand, at any time & any place.

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Control your Customer’s Journey

  • Site analytics provide a state of the art website monitoring tool developed in-house, where you can set up scenarios, check events’ occurrence and add automated actions on your site via scripts.
  • Dashboard for events metrics makes it possible to analyze each visitor’s steps during website navigation, per requested period
  • Funneling results is available, comparing different events over time
  • Tickets creation is simple and quick, with full traceability

Control your Customer’s Journey

Do you want to find out more about Customer Relations? Visit our BLOG

Campaign Planning, Execution & Monitoring

Campaign Planning, Execution & Monitoring

  • Target your CRM campaigns to specific market segments with the use of sophisticated filters (geographical,industry sector, seniority etc.).
  • Categorize your marketing campaigns and plan the exact time of their execution.
  • Collect valuable statistics (i.e. how many recipients opened your campaign email) so that your next CRM campaign will be even more successful
  • Eliminate rework by reusing Campaign templates

Collaborative Environment with Smart Notifications

  • Take advantage of the integrated enterprise collaboration tools, to keep in contact with the sales peers, easy and quickly
  • Use the quick notification tool to alert your peers promptly
  • Choose whether you need to notify user(s) and group(s), while having the option to exclude members of a group
  • Option available to notify non-Comidor users, by adding recipient’s e-mail
  • Define the level of privacy of your notification (private, public, etc)

Collaborative Environment with Smart Notifications

Social Networks Integration

Twitter

  • View and search tweets using the search bar
  • Compose a new tweet
  • Compose and time-schedule as many tweets as you like
  • Save your tweets as notes in Comidor
  • Send tweets through emails
  • Open a new topic in Comidor based on a tweet

Facebook

Connect your facebook account and manage all your updates! You can update your status and save it as note in Comidor. Make comments and like your friends’ posts. Finally search for users, pages and groups directly through Comidor to expand your CRM community.

Social Networks Integration