A lot of companies have included a BPM software in their IT arsenal during the last years. This happened as a result of the vast technology growth, specifically in the Business Processes field. It is an extremely useful tool, that focuses on your company’s workflows and can make them cost and time efficient.
BPM: the Past
The idea of Business Processes appeared in the early 20th century. It was a result of the job scheduling problems. During the technology growth and expansion in the mid- to late- 1990s, the business processes creation and management was developed. It was a mass of tasks or activities, with a repetitive character, mostly in ERP systems. In the early 2000’s the modeling tools were developed and evolved to embody rules. They also found a way to handle data in a basic level. Since 2010 many BPM systems included other methodologies, e.g. Six Sigma. They included various features:
- workflow design and process visualization
- analysis and process simulations
- process re-engineering
BPM: the Present
During 2018 all modern BPM systems should have the following features:
- Visual Process Modeling. A visual interface to design and change working processes and also define business rules is a must-have.
- User defined and customizable forms. The BPM supervisors should be able to create and change their own task forms and create customizable fields.
- User Roles and User access. The processes and tasks should be assigned and accessed in a dynamic way, according to business rules and predefined Roles and Users rights.
- Metrics and Reports. Every sophisticated system needs Metrics and basic Reporting. It is essential for managers to be able to track and measure tasks and processes.
- Mobility. Many users use smartphones or tablets to work away from the office. A BPM system should have a mobile application and give access to mobile users.
- Various integrations and connectors. Integrations and connections with third-party tools, e.g. ERP, MRP or CRM systems, Social Media or Cloud Collaboration (Google Drive, Dropbox, OneDrive) is critical to modern enterprises.
- Cloud-based vs on-premises installation. The BPM system has to be available in cloud or on-premises installation. The customer is free to decide the suitable version.
BPM: the Future
The future is the Intelligent BPM Systems (iBMS). These sophisticated and next generation BPM Systems give many tools to the citizen developers and not just the programmers. By incorporating Social Media interaction and the wider usage of mobile devices the iBMS are accessible to more users, even the non-experienced ones. They have or should have predict the extreme use of Big Data. Big Data is enormous and complex data sets that the traditional applications are not able to handle. The term tends to be a synonym with user behavior analytics and predictive analysis. It is a way to predict how users behave and interact with applications via their desktop computers and laptops, smartphones, tablets or other wearable devices. Data sets grow astronomically, and gathered by Internet of Things devices, e.g. remote sensors, cameras, microphones, RFID readers etc.