It’s an undeniable fact that the pace of cloud migration is slow and here’s why:
Why should a company even think about changing its operations if they are successful? This dilemma is more apparent especially in large enterprises with many specialized business processes with next to zero down times. No one is happy to change something if this something is working and brings money.
2. Lack of proper training
If you suggest a software replacement, usual suspects behind mass protests against any change are often the end users who will be directly affected. To alleviate their frustration, end users will have to be trained adequately enough, up to the point they feel comfortable with the new software. Training will bring complains, training and complains need time and time means money lost.
If someone told you “give me your money, I will hold it for you but you can come back at any time and ask your money back” what would be your reaction? What If this someone is a bank cashier?? Corporate data are synonymous to money. As no one wants his money invested in an unsecured bank, enterprises often think twice and be super cautious when it comes to selecting the right IaaS provider. So, it’s not about the enterprises but about IaaS vendors that should be able to provide all necessary assurances.
4. Trust issues
Distance is a problem in many cases and when you buy something this has been proven to be critical. People are used in buying software from distant publishers, only if these publishers are very well known, because they know they will be supported when required. They also buy software from unknown sources, but not for critical operations and not for a subscription per month like in SaaS. The problem is that in the new cloud era there are less well-known companies of the past and many more emerging small companies
5. Support issues
Support in cloud software is a first priority issue. Unfortunately, it seems that the level of support offered is low or very expensive. In their “service” frenzy many software companies charge their support per user per month, which again seems trivial for them but it’s not. Customers want to know that when the things go wrong, there will be someone who will be able to listen to their problems and offer some helpful advice.
So what are we supposed to do?
Stop being so technology-oriented and relate to your customers more. Concentrate on the creation of really user-friendly software, not necessarily fancy, but easy to use, don’t change the procedures that everyone knew without specific reason, be sure to secure their data and spend more time on listening to their problems.