In both ancient and current religion, many people have embraced the concept of the guardian angel as an assurance of success, guidance, protection, and general well-being. There’s a belief that nothing can go wrong with such an angel present. A guarantee for success and protection in an uncertain world. For any company, such an angel would be Business Process Management, abbreviated as BPM. A powerful business tool that if you learn its secrets, facilitates, the optimal running of all operational aspects of a business. As a discipline, it improves the performance of an entity by promoting business agility and operational excellence. Explore why every company can benefit from Business Process Management.
In a very competitive world, any business that does not continuously improve its processes risks retrogression and imminent failure. Fewer satisfied customers; resulting in lower revenues, higher operational costs, and less motivated employees, are some of the telltale signs of management inadequacies, thus an urgent need to incorporate BPM. Some of the expected benefits of BPM are:
Improved technology and productivity
BPM’s primary focus is not applications but processes and their supporting applications. It aids effective communication between business users and IT, by the use of BPM software, and Business Process Model and Notation (BPMN). Comidor is a powerful solution that specialises in business process modelling.
Where there are repetitive processes within a business’ regular workflow, BPM facilitates automation of such, and at the same time helps in the elimination of redundant process and bottlenecks. Such improvements increase productivity, reduce wastage, as well as boost employees’ morale.
Proper risk management and efficiency
With the proper definition of processes under BPM, a business can efficiently deal with any of its inefficiencies, subsequently saving on its resources. Processes designing, executing, and monitoring, is greatly improved, reducing fraud and other potential risks. The professional approach embedded in BPM operations gives a business the best risk management framework.
Agility and transparency
As the business world digitally grows more and more, competition increases and progressive entities have practically no options but to keep up with the changes. New regulations and market demands also contribute to some of these changes. A notable feature of BPM is that it aids in designing flexible processes and to boost the enterprise agility while solving the “too many apps” problem. Such flexibility minimizes the cost of making changes. Again, with well-structured processes, your business can benefit from Business Process Management in agility and transparency.
Employee satisfaction and customer focus
When repetitive processes are automated and redundant ones eliminated, the employees can focus more on their prescribed duties, making them a happier workforce. As a result, there’s an increase in productivity and ease in access to information.
Customers are a vital part of any business. Giving their demands and concerns adequate attention is very important. With the processes streamlined under BPM, productivity increased, and a happy workforce, there is ease in focusing on customers more. Learn more about how to improve your team’s productivity.
Response to customer proposals is faster, solving arising issues is faster, and customization quicker. Further, as BPM connects people and technology more efficiently, customer satisfaction is increasingly realized.
Measurability and sustainability of business processes
As streamlining of operations under BPM takes effect, comparing processes to expected results is made easier and more accurate. Also, integrating technology with these improved processes eases executive decision-making, by providing the necessary analytical and reporting tools. It becomes pretty easy to quantify the value added by these processes, particularly in the optimization of an entity’s workflow.
BPM facilitates continuous improvement of operational processes, which then helps in keeping up with changes in organizational conditions to deliver the expected results.
Increase in sales
Sales are a very sensitive element in determining the success of an entity. BPM iron’s out a lot of the factors that affect sales. Customer focus in itself is a BPM feature that positively influences sales.
Looking at the benefits available to entities that adopt the BPM processes, it would be highly regrettable, for any company to give these processes a blind eye. Regardless of a company’s current status or size, incorporating BPM creates a road map to success, which is the primary goal of every business that leads to Digital Transformation. Useful information about 7 steps for Digital Transformation you can find by downloading the relative e-paper. It is highly motivating when a business begins to reap the fruits of proper management processes. It stands out from the rest, gains a voice in its field, and its opportunities are limitless.
Like a guardian angel, BPM stands out as a guide, protector, and liberator of every business that adopts it. It is a straight forward, easy, and practical process that every company should consider adopting in order to benefit from Business Process Management.
Caryl Anne Crowne is a contributing writer and media specialist for Allegra Network. She often produces content for a variety of digital blogs.