Leia Chatbot and Knowledge Base | Comidor BPM Platform

Leia Chatbot & Knowledge Base

Leia Chatbot & Knowledge Base 789 592 Comidor BPM Platform

Leia Chatbot

Introducing Leia. Comidor’s new intelligent virtual assistant.

Every organisation deals with multistage internal processes, workflows, forms, rules, and regulations.

It’s vital for every employee to have access to essential information in order to perform their work efficiently and effectively.

Leia bot | Comidor Digital Automation Platform

Leia is an AI-enabled assistant that helps employees and teams work smarter, remotely, and more efficiently.

This chatbot can have quite an influence on how your employees experience their day-to-day duties. It can assist them in a more natural, more engaging, and ultimately, more human way. It is available at any time, and accessible at the right bottom of your screen.

Leia bot | Comidor Digital Automation Platform

To access Leia chatbot, click on the chat icon at the right bottom of your screen, and a chat window will pop-up.

Leia bot | Comidor Digital Automation Platform

  • Simply ask a question and Leia answers the question with specific data or recommends a useful reading source.
  • If the answer is large, you can see it in full view, as per Leia’s suggestion.

Leia bot | Comidor Digital Automation Platform

  • Give your feedback on Leia’s answer to assist with the chatbot’s training. Simply click on Yes/No at “Was this answer helpful?”.

Leia bot | Comidor Digital Automation Platform

  • Furthermore, the user can choose to send the question via email to a pre-defined email account, in case the question is not properly answered by the bot.
    • The administrator’s email should be defined by an application parameter.
  • In case your question can be answered in multiple ways, the chatbot will suggest more than one answer. So, you can click on the one you wish to view them in full view.

 


Knowledge base

Through the Comidor Knowledge base unit, you can create the brain of your Leia bot.

Leia, the AI chatbot, retrieves data from a knowledge base and delivers information instantly to the end-users.

Comidor allows you to create your own knowledge base, the central repository for all the information your chatbot needs to support your employees and answer questions.

 

To access the Knowledge base go to App Factory Icon > Application Builder > Knowledge base

Create an Answer

Click on the “+” icon to add a new record.

For every question you are able to add:

  • A category, so you can group all your answers
  • keywords separated in commas, that will be used as tags in the bot’s answers
  • The relevant answer; type a paragraph with your answer here
  • Any supportive links can be also included in your answer (e.g. an explanatory URL link)
  • Click on save, save and new for multiple entries or cancel.

Knowledge base | Comidor Digital Automation Platform

Edit an Answer

  1. Go to App Factory Icon > Application Builder > Knowledge base
  2. Select one or more Sentiment Analysis records.
  3. Click on the pencil icon, apply any change you wish and then save.

Knowledge base | Comidor Digital Automation Platform

You can also apply multiple actions to one or more answers

  1. Select one or more records.
  2. Click on Delete to delete one or multiple records at the same time. A confirmation pop-up box appears.

Create your Model

After adding your questing and answers, you need to create your ai model.

  • Go to App Factory Icon > Application Builder > Knowledge base
  • Click on the actions button>Create Model.

Knowledge base | Comidor Digital Automation Platform

Now, Leia will be equipped with all those answers!

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