According to Miguel Carrasco, a BCG partner and managing directors, “Governments are making progress in their transition to the digital world, as citizen usage and satisfaction with online government services are improving. Still, the greatest challenges lie ahead“.
At Comidor, a next generation Business Process Management software vendor, serving public organizations in all steps of their digital transformation journey, we find extremely useful the experience gained from the private sector, with regards to Collaboration, Process Automation, Integrations and complexity of the Architecture of both Software and Hardware systems.
Business Process Management online, means Performance and Transparency.
The need for transition to a digitally working ecosystem within governmental organizations arise, in principal, from the core concepts of
- Performance maximization
On the one hand, digital transformation means being able to synchronize the operations of a large scale organization, such as a Ministry or a Municipality, having peers to collaborate with modern task management, file sharing, notifications and all kinds of automation, is the profound concept of a hyper-available to Public needs services offering. Same, as in the Enterprise world, customer-centric culture is applied at the citizen level, with KPI’s that drive performance output, since everything is countable and everyone can be accountable.
While setting an organization at overclocking mode, boosting performance that overcomes bureaucracy via workflows automation, the next step is Transparency maximization. A Business Process Management solution that runs on a Collaborative platform (cloud or on-premises), assures that decisions can be made by following the right steps, based on facts (data, reports) which are proof of evidence that works are carried on wisely and process run is optimum. Read more about how BPM & QMS add value to an organization.
Digital Transformation in the Public Sector: Change and Leadership.
By definition (IEEE), Business Process Management is considered a rather holistic approach, driving cross organization performance by redesigning and optimizing business processes. In the Public Sector, Leadership’s vision, in both developing and developed countries, involves accomplishment of challenging goals such as e-government, open-government, case management and process re-engineering and automation. These refer to transforming the public sector by rationalizing administration and improving the overall quality of services to citizens.
The transformation to a process oriented public sector results to solution in problems associated with efficiency and costs, focusing in the importance of citizen service, convenience and user-friendliness. In several reported cases, governmental organizations and spin-off agencies report that have implement “new, centrally located, multi-level security systems where all information is quickly obtained without compromising overall security”.
Conclusively, Digital Transformation in the public sector leads to a modern, dynamic government model, as well as a way of organization and management of all kind of public affairs and transactions with citizens, adding significant value to the procedures and services provided.
For more information about ready available Digital Transformation technology and BPM ennoblement for government, visit our success stories about BPM for Government.